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Assistive Communication Service (ACS)

Hub - covering: 
Area covered 

London boroughs of Barnet, Camden, City, Enfield, Hackney, Hammersmith and Fulham, Haringey, Islington, Kensington and Chelsea, Tower Hamlets, Westminster

Population served 

Adults and children. The ACS has received an offer regarding convergence funding to provide additional services. The service was previously commissioned to cover 4 London boroughs; out of borough clients were funded individually. The new contract identifies an additional 7 boroughs to be covered by the ACS. The complete list is shown above.

Services provided 
  • Assessment & support with implementation
  • Review
  • Training
  • Limited loan facilities (under development)

Training Local Services: ACS is planning a range of training course/workshops. The service will be supporting some services to pilot AAC clinics e.g. learning disability teams, and will be providing them with loan equipment, training, and outcome measures to support this. This will help skill up local teams and ensure more appropriate referrals.

Engaging Local Commissioners: ACS has strengthened links with the Regional Environmental Control Service and aim to be able to work more closely integrating systems where appropriate and supporting changing roles re computer access.


Recruitment - ACS has started recruiting and hope to fully recruited in the next few months. The service will have a sub-contract to MERU for engineering and access to workshop etc for bespoke mounting, switch access. This collaboration started in November and is a very effective and valued new partnership.

Funded by 


Permanent or project 


Year set up 


Referral process 

At the start of January 2015 we started seeing referrals from new boroughs. ACS is currently seeing new referrals within 6 weeks based on prioritisation criteria. The service has made successful contact with many therapists in the new boroughs. Presentations and referral information has been shared. ACS will be continuing to engage directly with these services. Information about the service is available on the CLCH website