HOW DO I JOIN?
JUST FOUR EASY STEPS TO BECOMING A MEMBER OF COMMUNICATION MATTERS
DOWNLOAD AND PRINT
CM Organisational (Types A, B & C)
All members automatically receive the Communication Matters Journal, published three times a year, as part of their membership subscription. You may also want to subscribe to some additional ISAAC journals and newsletters:
- Augmentative and Alternative Communication Journal
- AGOSCI In Focus
- ISAAC-Israel Newsletter.
See the application form for costs.
SEND APPLICATION FORM
You can pay your joining fee by bank transfer online – our bank details are on the form. You can also send us a purchase order or cheque made payable to Communication Matters.
Please note: Annual membership runs from 1 January to 31 December. Even if you join part-way through the year, you will still receive all copies of the Communication Matters Journal and any other journals you subscribe to for the calendar year.
If you have any questions, please ring 0113 343 1533 or email us.
TYPES OF MEMBERSHIP
CODE OF CONDUCT
Organisational and ISAAC Corporate/Institutional members agree to abide by a Code of Conduct
Organisational and ISAAC Corporate/Institutional members agree, when joining us, to abide by our Code of Conduct. It is not legally binding, but guidance for best practice. You must adhere to it when attending an event organised by Communication Matters or when using the name Communication Matters to endorse the member’s work.
Best Practice No. BP21 (version 2.0, reviewed July 2019)
1.1 Communication Matters has various types of membership including Associate members (e.g. AAC users, family members, professionals etc), and Organisational members (e.g. not for profit organisations involved in AAC, businesses selling communication aids and/or services).
1.2 Communication Matters (CM) has a Code of Conduct that all Institutional, Commercial and Corporate members agree to abide by when they join us.
2. Policy statement
2.1 Communication Matters is not a regulatory organisation, but we take all complaints seriously and aim to reach a satisfactory conclusion for all involved parties. We recognise that many of our members are also members of professional bodies, trade associations, etc, which have their own complaints procedures in place. It is therefore our policy, wherever possible, to refer complainants to the relevant professional regulatory body or trade organisation.
3. Complaints process
Should someone make a complaint about a member of Communication Matters, whether to an individual Trustee or direct to the Board of Trustees, we will handle the complaint as follows:
3.1 We will advise the complainant to contact the other party, in writing if necessary, to request a resolution to the problem.
3.2 If it is not possible to achieve resolution by step 3.1, we will advise the complainant to take their complaint to the next level of authority.
3.2.1 If the complaint is about a commercial or corporate organisation, the complaint should be made, in writing, to the British Healthcare Trades Association (BHTA). The BHTA gives guidance on how to complain on its website. You can complete an online form, or you can write to the BHTA at New Loom House, Suite 4.06, 101, Back Church Lane, London E1 1LU (www.bhta.net). The organisation against which the complaint is being made does NOT have to be a BHTA member for the BHTA to handle the complaint. If the organisation is a member of the BHTA, the BHTA will try to use its authority to produce a satisfactory resolution. If the organisation is not a member, BHTA will advise the organisation concerned and pass the details onto the relevant legal body, e.g. the Office of Fair Trading, local Trading Standards etc.
3.2.2 If the complaint is about an individual professional member the complaint should be made to the relevant regulatory body, e.g. Health Professions Council (HPC), Park House, 184 Kennington Park Road, London SE11 4BU (www.hpc-uk.org) for Allied Health Professionals.
3.2.3 If the complaint is about an institutional member it should be directed to that institution’s Board of Trustees, Management Board or equivalent. The complainant will then need to deal directly with that governing body.
3.2.4 If the complaint is about a private individual who is not covered by any of the above, we will advise the complainant that their only recourse is through the statutory legal process.
4. Breach of Code of Conduct
4.1 Should the complainant specifically state that they wish us to deal with their complaint as a breach of our Code of Conduct, the complainant must provide the following before we will review their complaint:
4.1.1 A copy of the complaint they sent to the other party (e.g. letter or email).
4.1.2 A copy of the response that shows or indicates the other party has not dealt with the complaint satisfactorily. Should they have responded verbally, we will accept as evidence a copy of a letter or email sent to the other party that confirms the verbal conversation.
4.1.3 A copy of a letter or email from the complainant to the other party advising that they are not satisfied with the response and that they intend to inform us that they believe there has been a breach of our Code of Conduct.
4.1.4 Any other documentary evidence.
4.2 Once all the documentation has been received, the full Board of Trustees will appoint an Investigative Trustee (IT) who has no conflict of interest with either party to consider the evidence. If the IT concludes that a breach has taken place, then they will contact the other party requesting them to instigate a resolution. If no resolution is reached then the IT will refer the complaint to the Board of Trustees. If the IT concludes that no breach has taken place, then they will contact the complainant and advise of their findings. The complainant can appeal in writing within 30 days of such decision to the Chairperson of our Board. The Board of Trustees will hear the appeal and make a final decision.
4.3 Should there be no satisfactory outcome from these actions, the IT will refer the matter to the full Board of Trustees, for review, at their next meeting and they will make the final decision on what action to take. If the Board upholds a complaint as justified, they may take one of the following actions:
4.3.1 A warning letter to the offending party advising that a repeat of the breach may lead to their membership being suspended or cancelled. Such a warning may be given even if the offending party has resolved the complaint but the Board still feel it is justified.
4.3.2 Suspension of the offending party’s membership until they take the necessary actions required to resolve the complaint.
4.3.3 The cancellation of the offending party’s membership if the Board consider the complaint was serious enough to warrant such action.