I am wondering: who is the real customer here?!

Session

9.1

Personal Experience

• • Toby Hewson

Summary

The key aims of the paper are to:

1. 1. Present, in a clear and well structured manner, some experiences (past and present) of purchasing a variety of products for home, work and leisure use.
   2. Comment that many ‘specialist’ suppliers need to ‘up their game’ when dealing with people with disabilities.
   3. Suggest ways in which suppliers and customers can work more closely and purposefully together.

Level of Session

General

Age Group

All Ages

Interest

Primary school
Secondary school
Special school
Further/Higher Ed.
Adult
Transitions