Code of Conduct for Suppliers

1. Code of Conduct for Suppliers

All CM Organisational, ISAAC Corporate and ISAAC Institutional members agree, when joining us, to abide by our Code of Conduct.

This is not a legally binding code, but it is guidance for best practice. Suppliers must adhere to it when attending an event organised by Communication Matters or when using the name Communication Matters to endorse the member’s work.

2. Honest presentation of products and services

You will not misrepresent your competitors’ products or services.

3. No misrepresentation of competitors' products or services

You will not represent your demonstrations or consultations as “clinical assessments” unless you are clinically qualified. We recommend collaborative, multi-disciplinary assessments in the best interests fo your client.

4. Clinical assessments

You will not misrepresent your demonstrations or consultations as “clinical assessments” unless you are clinically qualified. We recommend collaborative, multi-disciplinary assessments in the best interests of your client.

5. Find the most suitable solution for your client

No individual product can meet everyone’s needs, so you agree to freely suggest alternative solutions where alternative technologies might be more appropriate to meet your client’s needs. Alternatively, you may suggest clients seek an impartial assessment from an assessment service provider. Your goal is always to find the most suitable solution for the client.

6. Legal, regulatory and other statutory requirements

You agree to meet all legal, regulatory and other statutory requirements as necessary; you must carry appropriate indemnity insurance; all your employees in client-facing roles should have the appropriate child / vulnerable adult clearances for the countries in which they operate.