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Code of Conduct

There is a Code of Conduct for Organisational and ISAAC Corporate/Institutional Members of Communication Matters

Organisational and ISAAC Corporate/Institutional members agree, by becoming members of Communication Matters, to abide by this Code of Conduct. It is not a legal document but a guidance for best practice that all these paid-up members agree to honour. It should be applied when attending an event organised by Communication Matters or when using the name of ‘Communication Matters’ to endorse the members’ work.

  • Organisational and ISAAC Corporate/Institutional members of Communication Matters will provide an honest presentation of the products and services they offer.
  • Organisational and ISAAC Corporate/Institutional members will not misrepresent their competitors’ products or services.
  • Organisational and ISAAC Corporate/Institutional will not misrepresent their demonstrations or consultations as ‘Clinical Assessments’ unless clinically qualified. In the best interests of the client, collaborative, multi-disciplinary assessments are recommended.
  • Recognising that no individual product meets everyone’s needs, all members will freely suggest that alternative solutions are sought if they believe alternative technologies might be more appropriate to meet the client’s needs. Alternatively, members may suggest clients seek an impartial assessment from an assessment service provider. The goal is always to find the most suitable solution for the client.
  • All members shall meet all legal, regulatory and other statutory requirements as necessary; members should carry appropriate indemnity insurance; all members’ employees in client-facing roles should have the appropriate child / vulnerable adult clearances for the countries in which they operate.

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